London Pen

SHIPPING & RETURN POLICY
Please note: We are unable to accept returns. Apparel items can be exchanged for a different size.

Individual Shipping: If you are sending individual shipments to multiple addresses, additional charges will apply. A customer service representative will contact you with a quote for shipping and handling.

Shipping Address: IMPORTANT: Please provide a detailed shipping address, including suite number, floor, and/or an apartment number if applicable. Shipping addresses that are incorrect or fail to include the floor/suite/apt # are subject to address correction charges imposed by the carrier, and will be billed back to your credit card or charged to your invoice.

Standard Orders: Standard orders will be shipped within 10 business days. For priority shipping, please email: mail@stweed.com with the order number and authorization to ship priority. Include your "need by" date in the Special Instructions box.

International Orders (including Alaska and Hawaii): Additional shipping charges apply for orders shipping outside the continental United States, such as freight, duties, VAT, broker fees, etc. Please allow a minimum of 10 business days. If you have a rush order and require express shipping, please email mail@stweed.com with the order number and authorization to ship express. Include your "need by" date in the Special Instructions box. If possible, group items to take advantage of the discounted rate for shipments over 140 lbs. For credit card orders, the additional international charges will be charged to your credit card. We will request your approval via email prior to shipping.